Original Birth, one of the industry’s leading manufacturers of rubber and hard rubber components, has expanded its TecCom operations into the UK and Ireland via PACT, helping to streamline order processing and improve customer connectivity.
Prior to expanding its TecCom operations, Original Birth identified the need for greater standardisation across its systems. Although this presented challenges, the project provided an opportunity to review internal workflows and improve collaboration between departments, including accounting, sales and customer service teams.
Gennaro Chianese, Owner of Original Birth, commented: “Integrating with PACT has enabled us to improve efficiency across our customer service operations while reducing the risk of errors during order processing. The platform has helped make communication with customers more streamlined and effective, while allowing our teams to focus their time on supporting customers rather than time-consuming tasks such as manually entering orders.”
Digitalisation remains a key part of Original Birth’s long-term strategy. The company understands – and is seeing the benefit of – automating key elements of the ordering process to streamline operations, become more efficient and increase customer satisfaction.
Sean Barnie, Sales Manager at PACT, commented: “We’re delighted to support Original Birth as they continue to grow their presence within the UK and Ireland. By enabling seamless digital trading and automated order processing, we’re helping the business operate more efficiently while delivering an enhanced experience for its customers.”
For more information on PACT or to arrange a demonstration, visit pactenabled.co.uk or email sales@pactenabled.co.uk.